Returns and exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You should email pumpnationltd@outlook.com where a confirmation email will provide a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, therefore if you receive a refund, the cost of the original shipping will not be included in your refund.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Exchange
We offer hassle free exchanges, to enquire about an exchange email pumpnationltd@outlook.com
Refunds (if applicable)